Refund Policy
At NJRC Store, we value your satisfaction and aim to ensure a smooth and transparent refund process. Please read our policy carefully before initiating a return or refund request.
✅ Eligibility for Refunds
Refunds are applicable only under the following conditions:
- The item is returned within 7 days of delivery.
- The product is unused, unworn, and in its original packaging and condition.
- The return request is verified and approved by our support team.
- The product was damaged, defective, or incorrect at the time of delivery.
📸 Return Approval Process
- Email us at NJRCSTORE@GMAIL.COM with your order number and issue description.
- Our team will review your request and may ask for proof, such as photos or an unboxing video.
- If the return is approved, you will be guided through the return steps.
⚠️ Note: All return shipping costs must be paid by the customer, unless the return is due to a mistake or quality issue on our part.
🔍 Inspection & Refund Timeline
| 🔎 Once the returned item is received and inspected, our team will determine if it meets our refund eligibility criteria. |
| ⏳ If approved, the refund will be processed within 5–7 business days. |
| 💳 Refunds will be issued to the original payment method used at checkout. |
❌ Non-Refundable Situations
We will not issue a refund in the following cases:
- Product is used, damaged, or not in original condition
- Items such as undergarments, personal hygiene products, or items marked as final sale
- Returns made after the 7-day window
- Returns not approved by our support team in advance
📩 Need Help?
If you have any questions or concerns about your refund or return status, feel free to contact us:
- Email: NJRCSTORE@GMAIL.COM
- Phone / WhatsApp: +91 7206074774
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Support Hours:
Monday to Friday: 10:00 AM – 6:30 PM IST
Saturday: 10:00 AM – 2:30 PM IST
All transactions on NJRC Store are processed and fulfilled And Operated by NJ RETAIL COURT, Khewat No. 1530 & 1076, Murthal GT Road, Sonipat, Haryana – 131027.